Skills required

-          Minimum a recognized Degree in any Technical/Engineering discipline;

-          At least three year’s relevant experience in semiconductor assembly manufacturing environment preferred;

-          Experience in Die Attach machines and processes will be at added advantage

-          Able to draft trouble-shooting and service reports;

-          Ability to communicate in English in written and oral; interacts with customers directly;

-          Able to work independently and to work beyond normal working hours should the need arise.

-          Interpersonal skills and customer support knowledge are essential.

 

What you will do

Responsible for post-sales support of products.  Provides highly visible customer support through the performance of on-site installation, servicing, and repair of complex equipment and systems.  Instructs customers in the operation and maintenance of the system.  Serves as company liaison with customer on administrative and technical matters for assigned projects.  Interprets customers’ needs and clarifies if the responsibility of problem resolution falls to sales personnel, customer support reps, or engineers.

 

Key responsibilities:

-          Responds to customer request for on-site technical support

-          Performs machine installation, maintenance, repair and application support.

-          New technology installations, training and support

-          Troubleshoots product problems on-site

-          Provides input for Applications Notes to Product Engineering.

-          Provides information to Account Manager and Product Marketing on use of products and competitive situation in the accounts.

-          Provides input to Product Engineering for periodic maintenance.

About Faro Recruitment Vietnam

With a team of extensive experience consultants who always serve clients with more than 100% of dedication and well understanding of Vietnamese market and legislation, Faro Vietnam is committed to providing the practical and compliant human resources advices and solutions to the clients in the professional manner. It is helping clients free mind and free hands in dealing with human resources matters in the frequent change business environment like Vietnam.

We focus on offering four main services, including:

  • Executive Search and Selection
  • Staffing Solution
  • Payroll Administration
  • Human resource Compliance. 

 

 

 

 

 

 

View More Our Jobs

What do you need?

    Send to friends


    Share in

Similar Jobs

Consultant


  • Nguyen Ngan Giang (Ms.)
  • giang.nguyen@farorecruitment.com
  • (84)967363893

Follow us