Skills required
  • Minimum Bachelor Degree in Engineering/Business/Computer Engineering.
  • At least 2 years experiences in area of customer service support and 3 years of IT partner management.
  • Good team player and good communicator (English).
  • Display professionalism and confident in handling partners and customers
  • Experience in B2B service support will be an advantage.
  • Experience in SAP and CRM system.
  • Good Analytical skillset.
  • Confident, responsible & able to withstand different level of stress.
What you will do

Job purpose:

New Establishment of Vietnam Sales Office

Responsibilities:

Overall CS operation and Partner’s management

  • Support service strategy set by Regional/Management, thus develops and recommend short and long term proposal through appropriate market an product research.
  • Undertake the primary responsibility for partner management and customer service.
  • Co-ordinate closely with regional team for support and guidance.
  • 1st level post sales technical support for Company range of products.
  • Managing and ensure set KPI are met.
  • Ensure spare parts availability through proper forecasting and management.
  • Understand local environmental and product safety standards.
  • Warranty cost management and control.
  • Analyse reports/data and provide for management reporting.
  • To ensure Sales company and regional HQ strategy and process are aligned.
  • CS operation and partner’s management are in control – with visibility and transparency.
  • Support in business growth in Vietnam with CS as a key contributor to success.
About Faro Recruitment Vietnam

With a team of extensive experience consultants who always serve clients with more than 100% of dedication and well understanding of Vietnamese market and legislation, Faro Vietnam is committed to providing the practical and compliant human resources advices and solutions to the clients in the professional manner. It is helping clients free mind and free hands in dealing with human resources matters in the frequent change business environment like Vietnam.

We focus on offering four main services, including:

  • Executive Search and Selection
  • Staffing Solution
  • Payroll Administration
  • Human resource Compliance. 

 

 

 

 

 

 

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Consultant


  • Nguyen Thien Hoang Bao (Mr.)
  • bao.nguyen@farorecruitment.com
  • (84)902532541

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